Privacy Policy of KUKER LTD

KUKER LTD – Privacy Policy

Last updated: 14 August 2026

KUKER LTD respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store and share personal information when you visit our website, purchase our products, contact us, interact with our marketplace stores, or otherwise engage with KUKER LTD.

1. Who we are

KUKER LTD is the controller responsible for personal data processed in connection with our business.

Company: KUKER LTD
Website: kuker.co.uk
Email: contact@bio-bulgaart.com
Country of establishment: United Kingdom

For questions relating to this Privacy Policy or the use of your personal data, please contact us using the email address above.

2. Personal data we may collect

Depending on how you interact with us, we may collect:

Identity information, such as your name.

Contact information, such as your billing address, delivery address, email address and telephone number.

Order and transaction information, including products purchased, order numbers, delivery details, payment status, refunds and returns.

Payment information. Payment card details are generally processed directly by our authorised payment providers and are not stored by KUKER LTD in full.

Account information, where you create an account with our website or another sales platform.

Communication information, including messages, enquiries, reviews, customer-service communications and correspondence.

Technical information, such as IP address, device type, browser type, operating system and information about how you use our website.

Marketing preferences, including whether you have agreed to receive promotional communications.

Marketplace information, where you purchase our products through third-party marketplaces such as Amazon, eBay, Etsy, Temu or TikTok. This may include order identifiers and information needed to process, fulfil or support your order.

3. How we collect your information

We may collect personal data:

• directly from you when you place an order, contact us or subscribe to communications;
• automatically when you use our website, through cookies and similar technologies;
• from e-commerce and marketplace platforms through which our products are sold;
• from payment providers, delivery companies and fulfilment providers;
• from service providers used to operate our business.

Where we receive personal information from another organisation, we use it only for legitimate business purposes connected with the transaction or service concerned.

4. How we use your personal data

We may use personal data to:

• process, manage and fulfil orders;
• arrange shipping and delivery;
• manage payments, refunds and returns;
• provide customer service;
• respond to questions or complaints;
• manage stock, inventory and marketplace operations;
• reconcile orders across our sales channels;
• maintain accounting and business records;
• prevent fraud and protect our systems;
• comply with legal, tax, regulatory and accounting obligations;
• improve our website, products and services;
• send marketing communications where permitted;
• analyse business performance using aggregated or appropriately limited information.

The UK GDPR requires us to have a lawful basis for processing personal data. Depending on the situation, we may rely on performance of a contract, legal obligation, legitimate interests or consent. The ICO requires organisations to explain both the purposes of processing and the applicable lawful basis.

5. Marketplace and inventory integrations

KUKER LTD sells products through third-party marketplaces and may use software integrations to manage products, orders, stock and fulfilment.

These platforms may include:

• Amazon
• eBay
• Etsy
• Temu
• TikTok Shop
• Shopify

Where required for order management or fulfilment, we may receive personal information from these platforms.

Our internal inventory and operational systems are designed to use the minimum personal data reasonably necessary. Where possible, stock-management records use product identifiers, SKUs, order numbers, quantities and fulfilment status rather than customer-identifying information.

We do not sell marketplace customer data or use it for unrelated purposes.

6. Who we may share information with

We may share personal data with trusted service providers where necessary to operate our business, including:

• payment processors;
• delivery and courier companies;
• warehouse and fulfilment providers;
• e-commerce and marketplace platforms;
• cloud and IT providers;
• accounting and professional advisers;
• customer-service providers;
• regulators, law-enforcement bodies or government authorities where legally required.

We require service providers to process personal information only for appropriate purposes and subject to applicable data-protection obligations.

7. Google and cloud services

KUKER LTD may use Google services, including Google Workspace, Google Sheets, Google Apps Script and Google Cloud, for internal operational purposes such as inventory management, reporting and secure system integrations.

Access is restricted to authorised personnel and service accounts as appropriate.

Where personal data is processed using cloud infrastructure, we take reasonable steps to ensure that appropriate contractual, technical and organisational safeguards are in place.

8. International transfers

Some service providers or marketplace platforms may process information in countries outside the United Kingdom.

Where personal data is transferred internationally, we take reasonable steps to ensure that an appropriate transfer mechanism or safeguard applies, where required by applicable data-protection law.

These safeguards may include adequacy regulations, approved contractual protections or other recognised transfer mechanisms.

9. How long we keep personal data

We retain personal data only for as long as reasonably necessary for the purpose for which it was collected, including legal, accounting, tax, fraud-prevention and dispute-resolution requirements.

Order and financial records may be retained for the period required by applicable accounting and tax law.

Personal information obtained solely for operational marketplace processing is retained only for as long as reasonably necessary for that purpose.

Where marketplace personal data is not required for ongoing legal or contractual purposes, we aim to delete or anonymise it promptly.

10. Security

We use reasonable technical and organisational measures designed to protect personal data against unauthorised access, alteration, disclosure or loss.

These measures may include:

• encrypted HTTPS/TLS communications;
• access controls;
• authentication;
• restricted employee permissions;
• secure credential storage;
• cloud-provider security controls;
• audit and system logging where appropriate;
• periodic review of access rights.

No online service can guarantee absolute security, but we take reasonable measures proportionate to the nature of the information we process.

11. Your data-protection rights

Depending on applicable law and the circumstances, you may have the right to:

• request access to your personal data;
• request correction of inaccurate information;
• request deletion of personal data;
• request restriction of processing;
• object to certain processing;
• request transfer of your information;
• withdraw consent where processing is based on consent;
• complain to a data-protection authority.

UK businesses must inform individuals of their rights to access, correction and, where applicable, deletion or objection.

To exercise your rights, contact:

contact@bio-bulgaart.com

We may need to verify your identity before acting on a request.

12. Marketing

We may send marketing communications where you have consented or where otherwise permitted by law.

You may unsubscribe at any time using the unsubscribe link in a marketing email or by contacting us.

We will not sell your personal information to third parties for their own marketing purposes.

13. Cookies

Our website uses cookies and similar technologies.

Some cookies are necessary for the operation of the website, while others may be used for analytics, personalisation or advertising.

More information is available in our separate Cookie Policy.

Where required, non-essential cookies are used only after appropriate consent. The ICO notes that users must be informed about cookies and that consent is generally required for non-essential cookies.

14. Third-party websites and platforms

Our website may contain links to third-party services and platforms.

Those organisations operate under their own privacy policies, and KUKER LTD is not responsible for how independent third parties process personal information outside our control.

15. Children

Our products and services are not intended to collect personal information directly from children.

If we become aware that personal information has been collected from a child in circumstances where it should not have been, we will take appropriate steps to delete it.

16. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, technologies, legal obligations or processing activities.

The current version will always be published on our website with the latest revision date.

The ICO recommends reviewing and updating privacy information when your processing activities materially change.

17. Complaints

If you have concerns about how we use your personal data, please contact us first at:

contact@bio-bulgaart.com

You also have the right to raise a complaint with the Information Commissioner's Office (ICO), the UK supervisory authority for data protection.